Trip Terms and Conditions
Welcome to your trip!
If after reading our material and talking with our staff you decide to travel
with JOURNEYS, please provide us with a deposit and Reservation & Information
form . Most people find it advantageous to book both land and air with us
directly. This enables us to handle your questions directly by phone rather
than by a third party.
Pricing and Payment
Reservations are accepted and confirmed after we receive a
deposit and a Reservation Form signed by each adult on the
trip, and if space is available. In most cases the deposit
is $500 per person per trip, though for some trips it
may be more.
The minimum deposit requirement for custom trips is $800 per person. A trip
planning fee of $250 is also charged to cover costs of preparing the
itinerary. This fee is credited to the cost of the trip,
but is nonrefundable if you do not do the trip. Custom travel
during the holiday seasons will require a deposit prior
to trip confirmation. Be advised that land and air costs
during this time may be higher. An invoice will be sent
with your reservation confirmation. An additional deposit
of $800 per person is due four months prior to departure.
It may be necessary to adjust prices up to 30 days before
departure, to allow for changes in group size or rooming
status. Your invoiced balance, however, is due in full 60
days prior to departure regardless of whether extensions
or other arrangements are pending. If late, a 2% late penalty
will be added. Failure to deliver complete payment 30 days
prior to departure will be considered notification of cancellation
by default and is subject to cancellation charges as stated
Both trip deposits and land cost payments may be made by check.
Visa and MasterCard are acceptable only for trip deposits
and final payments received 60 days prior to departure and
airfares not already included in land costs. You will be
requested to authorize in writing these credit card payments
each time the payment is due. Payment for airfare is required
at time of ticketing. Checks drawn on foreign banks must
be imprinted by the bank as payable in U.S. funds. Discounts
that may be offered are not available toward bookings received
through travel agencies. JOURNEYS
reserves the right to
refuse acceptance or deny participation prior to departure of
anyone whom it deems unsuitable for a trip.
Trip costs are subject to change both before and after
sign-up due to currency exchange rate fluctuations, fuel
surcharges and other circumstances beyond our control.
We try, but cannot guarantee, to accept late sign ups. In the
event we are able to accept deposits less than 45 days before
a trip departure, a $100 per person late sign-up fee will
be assessed to cover express delivery, telephone, fax and
administrative charges necessary to process your reservation
and transmit your departure materials. Full payment will
be due at time of booking.
Early reservations are encouraged. Some trips and
flights fill several months before departure. We cannot
confirm your space on a trip without a deposit and a signed
Reservation and Information Form. This form includes a
detailed assumption of all risks. A final trip packet including last
minute reminders, tickets, and local contact information for your
destination will be mailed approximately 2 - 3 weeks prior
to the trip departure date. If you are leaving your
home address before the scheduled trip departure
date, it is your responsibility to inform JOURNEYS so
final details can be sent in time for your departure.
Cancellations & Refunds
If you must cancel before departure, money will be
returned less the cancellation fees as follows:
CANCELLATION FEES PER PERSON/PER
PRIOR TO DEPARTURE
of land cost
of land cost
of land cost
Some trips require different deposits and cancellation fees from those listed above. These differences will be noted on the trip specific itineraries.
Departure is defined as the date of the first flight from
the continental 48 states, or the trip departure date as
indicated on our Trip Schedule, whichever comes first. Cancellation
and determination of cancellation fee is effective on the
date of receipt of your written
notification. In addition, you are responsible for all airfare
and transit accommodation cancellation penalties, which
are not included above. Payments due at the time of cancellation
remain the responsibility of the client. There may additionally be cancellation fees charged by hotels that were booked when trip reservations were made.
No partial refunds are possible for unused hotel rooms,
air or land travel, trekking days or other sight-seeing
arrangements included in the land cost. Deposits
or cancellation costs cannot be applied to future trips.
JOURNEYS strongly recommends you purchase trip
insurance including trip cancellation and interruption
, which may reimburse you for cancellation
penalties and extra trip expenses should a circumstance covered by
the policy force you to cancel or interrupt your trip. In
the event JOURNEYS
cancels a trip, for
any reason, all money for services described in the Trip
Notes, less airline ticket cancellation fees will be
We can handle both air and land arrangements.
If you prefer to fly on dates other than those listed
as trip dates, JOURNEYS will assist you in booking the flights
that suit your needs. If you decide to make your own
arrangements, you will be required to furnish JOURNEYS with a
complete copy of your itinerary showing departure and
arrival flights and times.
If you arrive at your destination other than the
group arrival time, you may be charged an additional fee to
cover the separate transfer, contingency, and coordination
costs which frequently arise from arrival and departure on
flights different from our regular bookings. If you must
change your air routing within one month of travel or after
ticketing, whichever comes first, there is a charge of $50
per change, in addition to change or cancellation charges
levied by the airlines. You should arrange your own
air if you are using mileage credit or originating outside
North America. Some tickets on airlines that do not offer
commissions may require ticketing fees.
Transfers Between Trips
You may transfer between some trips upon written request. More
than 90 days before departure, the deposit transfer fee is $100 per person plus any cancellation fees charged by hotels or ground service providers.
Less than 90 days before departure,
full cancellation penalties from the original trip
. In the event we cancel a trip, you may transfer
the full amount of your land payments to another trip without
Due to rare factors beyond our control we reserve the right
to change our prices without prior notice, even after you
have signed up. We do our best to avoid increasing
prices after receipt of your deposit. Normally, we include
the cost of all guides, leaders, permits obtained after
arrival, land accommodations, food and entry fees as specified,
and all surface transportation associated with the planned
Costs not included in the price includes some meals as noted in
the Trip Notes or itineraries, and prior to arrival in base
cities; transfers if not arriving or departing on the scheduled
group flights; soft drinks, bottled water, and liquor; medical
expenses, costs of hospitalization or evacuation from remote
areas; laundry; airport departure taxes not included on
your ticket; accommodations en route to base cities; visas;
airfares; gratuities and insurance. If a trip must
be extended or an itinerary modified due to weather, road
conditions, lack of transportation, political or civil disputes,
medical emergency or other causes beyond our control, all
associated costs including any nonrecoverable costs are
not included in the trip rates or refunds. You must obtain
trip cancellation insurance to cover these costs.
Tier Group Pricing
Many trips are guaranteed to go at prices published in our catalog
with as few as two participants. However, in some
cases it is necessary to adjust prices to reflect small
group size. We do everything we can to make a trip go even
with a single participant. Small Group Tier Pricing amounts
vary from trip to trip.
Final decision to cancel
a trip due to insufficient signups is made 30 days prior
After receipt of your deposit we forward a pre-departure information
packet. This contains medical and immunization information,
visa and other permit forms, a recommended personal insurance
policy, checklist, reading list, cross-cultural information,
and an initial invoice for the balance due. You may call
our office at any time for additional information. We can
book your extended land travel arrangements before and after
Accommodations will be double occupancy hotel rooms, tents or other facilities as described or otherwise noted in the itineraries. We will attempt to book specific accommodations, if specified, but we reserve the right to book and confirm equivalent standard accommodations, if necessary. Clients, in some cases, may request alternative accommodations, but we do not guarantee the price or ability to confirm such alternative requests. If you are traveling alone, but would prefer a
roommate, we will attempt to match you with one. If this is not
possible, you must pay the Single Supplement.
It is not possible to guarantee single
accommodations on all trips.
Good physical and mental health are essential for the enjoyment
of these trips. In many cases participants travel in rugged
areas remote from modern medical facilities. Good physical
conditioning is recommended as preparation for all trips,
especially those involving trekking or climbing. Most trips
require some walking. By forwarding the deposit and signed
Reservation Form, the passenger certifies that he/she does
not have any physical or other condition of disability that
would create a hazard for him/herself or other passengers.
It is essential that any participant with a medical condition
requiring regular treatment or which may be affected by
vigorous activity, high altitude, heat, cold, other natural
phenomenon, or particular foods, notify JOURNEYS
and the trip leaders in writing at the time of deposit.
We assume no responsibility for medical care nor for special
dietary requirements or vegetarian needs. Participants may
be required to furnish a doctor's statement of good health.
The company's or leader's judgement shall provide the ultimate
determination of an individual's fitness to embark upon,
or to continue a trip. Once a trip has been confirmed, medical
circumstances will not be considered as exceptions to our
cancellation policy. All participants must be covered by
a current major medical insurance policy for the duration
of their trip. Proof of such coverage may be requested.